You may also like
FAQs
After submitting your order, someone will contact you within 24 hours to confirm and arrange delivery. (Reply time is generally from 11am to 7pm)
After customers confirm their order, they will generally receive the goods within 2 to 5 working days , depending on the region. If the delivery day falls on a public holiday , the delivery arrangement may be adjusted.
Customers may return items according to our 14-day returns policy. Items returned must be unused and resalable to receive a full refund. Unless the goods are damaged or wrong when they arrive, the return shipping costs within 14 days of receiving the goods will be borne by the customer.
If the customer finds that the goods are damaged or wrong upon delivery, please notify us within 14 days. We will arrange a refund or free replacement for you.
If you find any damage or missing products when signing for them, please take photos to record the condition of the products and report the product problems through the system within 7 days after receiving them.
When the Observatory announces that Typhoon Signal No. 8 or above will be hoisted for the next two hours, Pet Xpress's delivery services and O2O stores will gradually stop providing services.
Buildings with confirmed cases of infection (the management office has notified the building of confirmed cases and people under home quarantine) will arrange to collect the goods with the deliveryman on the ground floor outside the building
