After submitting your order, someone will contact you within 24 hours to confirm and arrange delivery. (Reply time is generally from 11am to 7pm)
After customers confirm their order, they will generally receive the goods within 2 to 5 working days , depending on the region. If the delivery day falls on a public holiday , the delivery arrangement may be adjusted.
Customers may return items according to our 14-day returns policy. Items must be returned unused and resalable to receive a full refund. Unless the goods are damaged or wrong when they arrive, the return shipping costs within 14 days of receiving the goods will be borne by the customer.
If the customer finds that the goods are damaged or wrong upon delivery, please notify us within 14 days. We will arrange a refund or free replacement for you.
If you find any damage or missing products when signing for them, please take photos to record the condition of the products and report the product problems through the system within 7 days after receiving them.
When the Observatory announces that Typhoon Signal No. 8 or above will be hoisted for the next two hours, Pet Xpress's delivery services and O2O stores will cease providing services one after another.
Buildings with confirmed cases of infection (the management office has notified the building of confirmed cases and there are people under home quarantine in the building) will arrange to hand over the package to the deliveryman on the ground floor outside the building
When you spend $800 on pet products and grooming services at the PET Mid Levels Edition pop-up store, you can enjoy a Hong Kong Island pet shuttle service, allowing you to wait for your cat or dog to be groomed at home.
In this quiet corner full of modern and simple design, take your pet for a relaxing walk, have a PET SALON DAY, pick out new snacks and toys that will excite your pet, and go on a sit-at-anytime training journey.
Enjoy free home delivery with purchases over $400. After submitting your order, someone will contact you within 24 hours to confirm and arrange delivery. (Reply time is generally from 11am to 7pm)
