You may also like
FAQs
After submitting your order, someone will contact you within 24 hours to confirm and arrange delivery. (Reply time is generally from 11am to 7pm)
After customers confirm their order, they will generally receive the goods within 2 to 5 working days , depending on the region. If the delivery day falls on a public holiday , the delivery arrangement may be adjusted.
Customers may return items according to our 14-day returns policy. Items returned must be unused and resalable to receive a full refund. Unless the goods are damaged or wrong when they arrive, the return shipping costs within 14 days of receiving the goods will be borne by the customer.
If the customer finds that the goods are damaged or wrong upon delivery, please notify us within 14 days. We will arrange a refund or free replacement for you.
If you find any damage or missing products when signing for them, please take photos to record the condition of the products and report the product problems through the system within 7 days after receiving them.
When the Observatory announces that Typhoon Signal No. 8 or above will be hoisted for the next two hours, Pet Xpress's delivery services and O2O stores will gradually stop providing services.
Buildings with confirmed cases of infection (the management office has notified the building of confirmed cases and there are people under home quarantine in the building) will arrange to hand over the package to the deliveryman on the ground floor outside the building
How to wash?
We use an ultrasonic dental cleaning machine to remove tartar from the surface of teeth using ultrasonic vibrations. Heat will be generated during the vibration, but at the same time the teeth cleaning machine will spray a large amount of clean water to reduce the temperature of the teeth cleaning head, thereby washing away dental tartar and plaque.
Is it better to avoid anesthesia?
What’s more important is that we don’t require anesthesia! In fact, dental cleaning under anesthesia may bring potential risks to pets and should not be used on certain animals, such as elderly or sick pets (such as those with chronic diseases, liver disease or heart disease). Dental cleaning without anesthesia can remove chemical Risks of anesthesia.
![](http://pethk.shop/cdn/shop/files/IMG-5751.jpg?v=1664772759)
![](http://pethk.shop/cdn/shop/files/IMG-5750.jpg?v=1664772759)